Refund policy

Welcome to Modop Store. We value your satisfaction and strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

• The item is damaged or defective upon arrival.
• You received the wrong item.
• The item is significantly different from its description.

To qualify for a return, the item must:

• Be returned in its original condition whenever possible.
• Include all original accessories, packaging, and documentation (if applicable).
• Be accompanied by proof of purchase, such as your order confirmation or receipt.

2. Items That Cannot Be Returned

The following items are generally not eligible for return:

• Products that have been used, altered, or damaged after delivery due to misuse.
• Products returned without proof of purchase.
• Clearance or final sale items (unless defective or required by law).
• Gift cards or downloadable digital products, if offered.

3. How to Request a Return

To request a return:

1. Contact our customer support team within 30 days of delivery.
2. Include:
   • Your order number
   • Your full name
   • A description of the issue
   • Photos of the item if it is damaged or incorrect
3. Wait for return instructions before sending the item back.

Customer Support Email: support@modopstore.com (replace with your actual support email).

4. Return Shipping

• If the return is due to our error (wrong item, defective product, or item damaged during shipping), Modop Store will cover the return shipping costs or provide an alternative solution where appropriate.
• If the return is requested for another eligible reason, the customer may be responsible for return shipping costs unless otherwise stated.

Original shipping charges are generally non-refundable unless the return is due to our error or required by applicable law.