Shipping policy

1. Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.
  • Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
  • During periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

2. Shipping Destinations

Modop Store currently ships to:

  • United States
  • Canada
  • Europe
  • Australia
  • Selected countries in Asia, Africa, and South America

If your country is unavailable during checkout, please contact our customer support team for assistance.

3. Estimated Delivery Times

Delivery estimates begin after your order has been processed.

Destination Estimated Delivery Time
United States 5–10 Business Days
Canada 7–15 Business Days
Europe 7–15 Business Days
Australia 8–18 Business Days
International 10–20 Business Days

Delivery times are estimates only and may vary due to customs processing, weather conditions, holidays, or carrier delays.

4. Shipping Costs

Shipping costs are calculated during checkout based on:

  • Destination
  • Product weight and dimensions
  • Shipping method selected

From time to time, Modop Store may offer free shipping promotions on qualifying orders.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • Your tracking number
  • Carrier information
  • A tracking link (when available)

Please allow up to 48 hours for tracking information to become active.

6. Multiple Shipments

If your order contains multiple items, they may be shipped separately from different warehouses or suppliers.

You may receive:

  • Multiple tracking numbers
  • Separate delivery dates

There is no additional shipping charge for split shipments unless disclosed at checkout.

7. Customs, Duties, and Taxes

For international orders:

  • Import duties
  • Customs fees
  • Value Added Tax (VAT)
  • Other local taxes

may be charged by your country's customs authority.

These charges are the responsibility of the customer unless otherwise stated.

8. Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Modop Store is not responsible for delays or failed deliveries caused by:

  • Incorrect addresses
  • Missing apartment numbers
  • Incorrect postal codes
  • Customer input errors

If an order has not yet been shipped, we will make every effort to update the address upon request.

9. Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it:

  1. Verify the shipping address provided.
  2. Check with household members or neighbors.
  3. Contact the shipping carrier.
  4. Contact our customer support team for assistance.

Modop Store will assist in investigating the shipment, but we cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

10. Delayed Deliveries

Delivery delays may occur due to:

  • Severe weather
  • Customs inspections
  • Carrier service interruptions
  • High seasonal demand
  • Natural disasters or other unforeseen events

We appreciate your patience and will do our best to keep you informed if significant delays occur.

11. Damaged Packages

If your package arrives damaged:

  • Contact us within 7 days of delivery.
  • Include your order number.
  • Provide clear photographs of:
    • The damaged product
    • The shipping package
    • The shipping label

We will review your claim and provide an appropriate resolution, which may include a replacement or refund.

12. Order Changes and Cancellations

If you need to modify or cancel your order, please contact us immediately.

Orders that have already been processed or shipped cannot be canceled but may be eligible for return under our Return & Refund Policy.

13. Contact Us

If you have any questions regarding shipping, please contact us.

Modop Store
Customer Support Email: support@modopstore.com (replace with your actual support email)

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)

Note: This policy is suitable for a Shopify store serving U.S. and international customers. Before launching your store, update the support email, shipping timeframes, and business hours to match your actual operations and suppliers.